How to Move Your Instagram, Facebook and WhatsApp Customers to Your Own Store
You have decided to open your own store website. The next question is how to bring your existing buyers from Instagram, Facebook and WhatsApp to it, without confusing them or losing anyone. This is a simple step-by-step plan that home sellers can follow in a week.
Step 1: Set up your store
- Pick a ready-made design for your business on ownezzy.com/websites and start the free trial.
- Add your best 10 to 20 products first, with clear photos, prices, sizes and colours. You can add the rest later, or our team adds your products for you.
- Turn on UPI payments and Cash on Delivery, and set your delivery charge.
- Place one test order yourself so you know exactly what customers will see.
Step 2: Put your link everywhere
- Instagram: your bio link, your story highlights and the end of every reel caption.
- Facebook: your Page's website field, intro and pinned post.
- WhatsApp Business: your profile, your away message and your quick replies.
- Packaging: a small card with your store link or a QR code inside every parcel.
Step 3: Tell your customers why
Customers move when it is easier for them. Tell them what they get:
- They can see every product, size and price without waiting for a reply.
- They can order any time, even at night.
- They can pay by UPI or choose Cash on Delivery.
- They get updates on their order.
Step 4: Give a reason to try it
- Share a welcome coupon, for example 10% off the first order on your website.
- Post a reel showing how easy ordering is, from opening the link to paying.
- Run your festival offers only on the website.
Step 5: Reply with links, not long messages
When someone comments "price?" or messages you, reply with the product's link from your store. They see the price, sizes and photos, and can order straight away. Over a few weeks, customers learn to go to your store first.
Step 6: Keep the personal touch
Moving orders to a website does not mean stopping conversations. Keep answering questions on WhatsApp, thank buyers personally and share their photos. You simply stop doing the boring parts by hand: prices, payment checks and addresses.
Step 7: Look at what sells
With every order in one place, you can see your best-selling products and your regular customers. Use this to decide what to make more of and who to send offers to.
What you need
A ready-made store with UPI and Cash on Delivery, WhatsApp order alerts and a link you can share everywhere. Ownezzy gives you all of that, free for 7 days and then ₹399 a month with 0% commission.
Start with your design on ownezzy.com/websites. For more ideas, read Why Instagram sellers need their own website and 7 signs your home business has outgrown WhatsApp selling.